Sense Tech Distributors is a B2B electronics wholesaler that acts as a middleman between individual resellers and large-scale wholesale buyers. Their primary buying channel is a Discord server called CashoutKings, which has over 20,000 members and allows sellers to offload bulk tech inventory, from iPads to PlayStations, for immediate payment.
Sense Tech Distributors
Streamlining systems for scale at a fast-growing electronics buyer
What is Sense Tech Distributors?
My Role and Impact
As a Product Manager Intern, I joined Sense Tech while they were scaling rapidly but facing serious operational roadblocks. The systems used to handle seller payouts and shipping were not built to handle volume, resulting in delays, confusion, and support bottlenecks.
I directly supported users in our Discord platform, handling feedback, resolving issues, and identifying patterns in where sellers were getting stuck. Based on these insights, I designed a revamped system for payment and shipping label workflows. I collaborated with our technical team to iterate using Agile methods, implementing a solution that was scalable and user friendly.
Results
80%
Reduction in transaction time through optimized payment workflows
99%
Payment and shipping accuracy achieved through process redesign
95%
Customer satisfaction rate across 25,000+ user base
25,000+
Users benefiting from improved operational efficiency
Skills I Gained
Product Ownership
Owned the end-to-end improvement of a high-volume user workflow based on real-time feedback.
Agile Development
Worked in iterative sprints with developers to test, refine, and deploy faster, more accurate solutions.
Customer Engagement & Feedback Loop
Interfaced directly with users to identify blockers and turn insights into actionable improvements.
Process Optimization
Mapped and restructured internal workflows to reduce friction and improve accuracy at scale.
Data-Driven Problem Solving
Used customer support metrics and behavioral patterns to validate solutions before rollout.
Biggest Takeaway
This role made it clear that user experience is not just about interfaces, it is about every step of the journey.
Before my improvements, our platform constantly struggled with delayed payments, support overload, and repeat user issues. By identifying friction points and refining the underlying systems, we did not just reduce complaints, we made sellers' lives easier, faster, and more predictable.
That is when I saw how even small changes in operational flows can lead to big wins in trust, retention, and scalability. It taught me that behind every successful product is a well-designed system that puts users first.